Maintenance

System Assurance and Preventative Maintenance

As the UK business marketplace continues to evolve and find exciting new directions, at dcs we work hard to ensure that we are able to offer the products and services demanded of us by our valued customer base.

To compliment and build upon this, we would like to introduce you to our range of preventative and pro-active hardware maintenance and support services that cover all of your IT and networking needs.

We fully appreciate that each customer has its own, unique, needs when it comes to IT support and maintenance. Whether the difference is created by the size of your network, the level of internal IT capability, or the complexity of your commercial needs – your systems are important and you deserve a support package that is tailored specifically to you.

With our experience gained from over 25 years in the industry, dcs have developed a support solution that caters for all of these needs, no matter how diverse, and delivers exceptional levels of service and satisfaction.

Introducing ‘System Assurance’

System Assurance is backed by our dedicated, in-house helpdesk and a team of experienced systems & network engineers.

Specified from the outset by an on-site survey provided by one of our systems consultants, your ‘System Assurance’ support package will reflect the service and response that are most appropriate for you and your business.

Designed to take the pain away from issues with your IT equipment, ‘System Assurance’ provides you with all the technical support and engineering labour that you need to resolve the situation and recover your system back to a state of good health. Although the service is parts exclusive, having ‘System Assurance’ means that you no longer need to manage the problem and communicate with external providers (such as DELL warranty claims etc.) as we will do it all for you.

Total peace of mind

And that’s not all. Why not compliment your chosen ‘System Assurance’ package with our optional ‘Preventative Maintenance’ schedule? For an additional annual fee we will include four, quarterly, onsite visits to perform comprehensive technical health checks on your server infrastructure.

These visits allow our specialist technicians to perform system updates, security checks, investigate the event logs, and carry out a ‘trial’ backup and restoration of selected data.

So, if you are looking for this peace of mind and wish to remove the pain from your IT support then dcs can provide the assurance you need.

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