Sage CRM

Every business needs customers. But it is how you manage and nurture your relationships with them that make all the difference between success and failure.

Our contact management and customer relationship management (CRM) software can help you to maximise the value in your business relationships.

Sage CRM links together your Sales, Marketing and Customer Care departments within one system, giving your business a single view of your customers, prospects and suppliers.

It's easy to use and quick to deploy, so you can immediately start to build stronger relationships with existing customers, target new customers more effectively and drive your sales revenues.

It can be tailored to match your individual business needs and help you streamline your internal processes.

Key Business Benefits:

Unify your sales, marketing and customer care functions

This makes it easier for everyone to work together and share critical information.

Sales Force Automation

Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily.

Marketing Automation

Target the right customers, at the right time with a suitable message and put your marketing resources to their best use.

Customer Service Automation

Resolve customer issues more quickly and efficiently by providing customer service professionals with user-friendly tools to organise, communicate, and solve customer questions more easily.

Designed to run in a web browser

Allowing your users access to vital customer information anytime and from anywhere.

Easily customise the software

Allowing you to meet your precise business requirements.

Internet architecture

Sage CRM is deployed across an Internet architecture. This brings efficiencies in terms of speed of deployment, ease of maintenance and familiarity for new users. This also means that your users can gain access remotely – so they are not tied to the office.

Configurable

Sage CRM offers out-of-the-box but configurable business process automation. It can be customised to match your business terminology and processes, you can build in workflow to match your internal processes and you can even apply security at a field level, using simple tick boxes.

Freedom of choice

We offer Sage CRM in two ways – either deployed on your own servers or hosted on our servers and leased to you in a Software-As-A-Service (SAAS) model. You could even start by choosing the 'hosted' route and then move the deployment onto your own servers at a later date.

Unifies your business

Sage CRM helps you to analyse, manage, and synchronise sales, marketing, and customer care activities across all points of contact, giving you true business visibility. This also enhances the 'customer experience' since however a customer contacts you, they should receive the same information.

Integration

Sage CRM is also available as the CRM module in two of our business management suites (Sage 200 and Sage 1000). The sophisticated Web Services interface enables integration of Sage CRM with your applications.

Training and Coaching

Sage CRM includes online training videos, system quick tips and system documentation to support your users. We have also included unique onscreen coaching, allowing you to see customised text as you move from screen to screen. The built-in training helps new users to get up to speed quickly and helps your existing users grow in confidence.

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